Terms and Conditions
NO CONNECTION TO LINKEDIN®
The Company is an independent profile and resume writing service. We do not have a relationship, affiliation, sponsorship, or endorsement by LinkedIn® headquartered in Sunnyvale, CA, or its parent Microsoft Corporation. No content on this website or any of our services has been authorized by or represents the views or opinions of LinkedIn personnel. LinkedIn®, the LinkedIn logo, the IN logo, and InMail are registered trademarks of LinkedIn and its affiliates in the United States and/or other countries.
In consideration of your use of the Site, you agree to provide true, accurate and complete information about yourself as prompted by the Site. The Company has the right to deny you access to the Site or reject your order if your information is untrue, inaccurate or incomplete. You must be age 18 or older to register for the Site. When entering the Site, you acknowledge that you are age 18 or older.
AGREEMENT TO DEAL ELECTRONICALLY
The Company may keep records of any type of communication that is sent or received via the Site. All electronic records are deemed sent when they are properly addressed to the recipient and the record enters an information processing system outside the control of the sender or the record enters a region of an information processing system under the recipient’s control. All electronic records are deemed received when the record enters an information processing system that the recipient has designated or uses for the purpose of receiving electronic records or information of the type sent, in a form capable of being processed by that system, and from which the recipient is able to retrieve the electronic record. By accessing the Site or using the service, you acknowledge that your access to the Site is subject to the products/services of third parties over whom we have no control, including but not limited to: Internet service providers, hardware suppliers, third-party software, telecommunications services, and electric service. Accordingly, we shall not be liable for the unavailability of the Site or the service due to inaccessibility or inoperability as described above or due to the acts or omission of third parties.
LIMITED NON-COMMERCIAL LICENSE TO USE SITE
The Company hereby grants you the limited right to view and use the Site only for the purposes of accessing and using our career-related services solely for your personal use of creating and revising a resume or profile in digital and other formats. The Company reserves the right to terminate, suspend or deny, in its sole discretion, your access to all or any portion of the Site as described herein in various sections of these Terms. This license is limited to personal and non-commercial uses by you. Any rights not expressly granted to you herein are reserved to the Company. No portion of this Site is targeted to children. Unless you have received specific written permission from the Company, you may not (a) “frame” or otherwise impose editorial comment, commercial material or any information or content on, or in proximity to, the content displayed on the Site or (b) alter or modify any content on the Site. Without limiting other restrictions, you agree not to reproduce, transmit, sell, or otherwise exploit the Site for any commercial purpose.
You are purchasing a specific period of time (“Access Time”) to our services. The Company’s services provide 30 days of Access Time beginning from the date of purchase. After 30 days from the date of purchase, you will no longer have access to the service you purchased.
Except as otherwise provided in the Section entitled, “Limitation of Liability and Exclusive Remedy”:
Bronze, Silver, Early Career, Sales Leads, Resume Distribution, LinkedIn Network Bulder and Gold services: If we have not started work on your project, if you provide, via email to us, a written cancellation request of your purchase:
within 5 days of placing the order: 100% refund of purchase amount;
within 6-30 days of placing the order: 50% refund of purchase amount;
after 30 days of placing the order: no refund.
Work is deemed to have started when the Company receives the Company’s questionnaire, via the Site form, email, or any other text, documents or Materials submitted by you. Once work has started you are not entitled to any refund of your purchase. We have this policy because of the administrative work required to get your project queued, reviewed and scheduled, as well as to account for any time lost that could have been used to work on other projects during your project’s reserved time slot.
All other services: Sales are final. There are no refunds, trial or grace periods.
The Company’s gift cards expire five years from the date of purchase which is the same date they were last loaded with money. For unused gift cards, starting 12 months from the date of purchase, each month the Company will charge a 10% inactivity fee based on the value of the gift card. For example, the value for an unused gift card, 22 months after the date of purchase would be $0.
OBLIGATIONS OF USERS
The Site may allow users to upload, post, and/or distribute user-submitted content (“Materials”), and use of the Site for this purpose is subject to the following conditions:
You agree to the storage and handling of your data by this Site.
Your Materials shall not infringe the copyright, trademark, publicity/privacy right or other intellectual property right of any person or organization. You shall not upload to the Site any Materials that contain viruses or any other computer code, corrupt files or programs designed to interrupt, destroy or limit the functionality or disrupt any software, hardware, telecommunications, networks, servers or other equipment.
You understand that all user feedback, data, comments, suggestions, information, text, data, software, sounds, photographs, audio, audiovisual, video, artwork, graphics, messages and other Materials of any nature that are transmitted to or via the Site are the sole responsibility of the person from which the Materials originated. This means you, and not the Company, are entirely responsible for the Materials you transmit through the Site.
RESPONSIBILITIES OF USERS: WRITING SERVICES
For writing services, it is your responsibility to provide all necessary information for the Company to use during the Access Time. You will need to provide, via our online questionnaire, detailed information about your work experience, accomplishments, goals, industry keywords and other information. By purchasing our writing service, you agree to initiate and actively participate in the writing process. This will require you to complete our online questionnaire, actively review work-in-progress drafts from your writer and respond to the Company within two business days. You understand that the successful completion of your service is dependent upon you providing complete and timely information, including participating in the revision process.
The purchase of our phone consultation service allows you to verbally add context, ask questions or ask advice. However, you must still complete our online questionnaire even when providing information during the phone consultation.
While you authorize us to make changes to your LinkedIn account on your behalf, we and you both acknowledge that you maintain all responsibility for the content and settings of your LinkedIn account and you must affirmatively review and monitor your LinkedIn account, and further revise your LinkedIn account during and after your use of our service. By using and continuing to use our service, you acknowledge that this is your responsibility and that we do not and cannot assume any such responsibility for you.
All text, documents or Materials you provided to us must be received in American, Canadian, British, or Australian English. We accept and review all Materials only in Adobe PDF or Microsoft Word formats. We cannot review or write documents from other software programs such as Apple Pages or Google Docs. All revisions to our draft documents sent to us for editing must be in Microsoft Word format. If you do not have Microsoft Word, Microsoft Office 365 offers free access for one-month.
If you have purchased our profile writing and cover letter service, you are required to email your writer written approval to install your LinkedIn profile and begin writing your cover letter. If you do not email your approval within the Access Time, your rights to our LinkedIn profile and cover letter services will expire at the end of your Access Time.
SERVICE DELIVERY: WRITING SERVICES
The Company only writes in American, Canadian, British, or Australian English. We do not provide a translation into other languages or dialects. Your writer will need to sign-in to your LinkedIn account to install your new LinkedIn personal profile or company page. Therefore, it is necessary for you to provide us with your LinkedIn sign-in email and password. By providing us with your LinkedIn sign-in email and password, you are authorizing us to access your LinkedIn account to make changes including but not limited to connecting with Company staff profiles, pages, and groups. While we typically sign in to your LinkedIn account to install the profile, if you desire to install the profile into LinkedIn yourself, we will provide you with a Word document containing your profile or company page. It is your responsibility to notify us, in writing, within our online questionnaire that you do not want the Company to install your profile. Once the installation is complete, we recommend you change your LinkedIn password to something new and different from any other password you use.
REVISIONS & RESPONSE TIME: WRITING SERVICES
For writing services, once the Company receives your online questionnaire, the Company will make all reasonable efforts to provide a first draft of your resume, profile, cover letter, or other services within 4 business days. Subsequent revisions, if requested by you, are intended to be addressed within 2 business days of your writer receiving your direction. A business day is considered Monday through Friday, 9 a.m. – 5 p.m., Eastern Time Zone, excluding U.S. federal holidays. When we receive your completed questionnaire, the “first business day” would then be the next business day. For example, if we receive your questionnaire on a Monday at 10 a.m., Tuesday becomes the first business day. Therefore, the first draft of your document would be intended to be sent to you by Friday, which would be the 4th business day (assuming no U.S. federal holidays).
60-DAY INTERVIEW PLEDGE: WRITING SERVICES
For Bronze, Silver, Early Career, and Gold services, if you do not receive two times more job interviews within 60 days of the end of your Access Time, we will revise the resume and/or profile once, free-of-charge. You must notify us, via email, between 91 and 150 days (approximately 5 months) from your date of purchase, to be eligible for a free revision. After 150 days from the date of purchase, you will no longer be eligible for the one, free revision.
The Company is not an employment agency or a recruiting firm and makes no representations or guarantees regarding the effectiveness of our services in meeting your employment or business objectives.
If you have a dispute regarding a transaction with the Company you should contact the Company to attempt to resolve the dispute. If you dispute a transaction with the Company through your bank or financial institution that may lead to that payment transaction being reversed or returned, otherwise known as a “Chargeback.” The financial institutions used by the Company charge fees to the Company for Chargebacks. For example, PayPal would charge the Company $40 for each Chargeback, plus PayPal will retain the original transaction fee. You agree that you will also be responsible for any Chargebacks and any fees, fines, or penalties assessed to the Company or to you by any credit card, payment network, or financial institution as a consequence of you initiating a Chargeback. You agree that we may collect reasonable fees (including attorney’s fees) arising out of, or related to, our efforts to collect fees or other amounts from you including but not limited to debiting your bank, credit card, or another financial account. You agree that if you initiate a Chargeback with the Company you will be assessed a minimum of a $100 fee for the considerable administrative time and fees incurred by the Company to litigate the Chargeback with your and our financial institutions.
COPYRIGHTS AND TRADEMARKS
EXCEPT AS EXPRESSLY PROVIDED HEREIN BY THESE TERMS, NEITHER THE COMPANY, ITS AFFILIATES, NOR ANY THIRD PARTY HAS CONFERRED UPON YOU BY IMPLICATION, ESTOPPEL OR OTHERWISE, ANY LICENSE OR RIGHT UNDER ANY PATENT, TRADEMARK, COPYRIGHT OR OTHER PROPRIETARY RIGHTS TO USE THE SITE. NO OWNERSHIP RIGHTS ARE OR WILL BE ASSIGNED TO YOU.
The trademarks, service marks, and logos used and displayed on the Site are the Company’s, or its subsidiaries’ or affiliates’, registered and unregistered trademarks. The Company is the copyright owner or authorized licensee of all text and all graphics contained on the Site. All trademarks and service marks of the Company or its affiliates that may be referred to on the Site are the property of the Company or one of its affiliates. Other parties’ trademarks and service marks that may be referred to on the Site are the property of their respective owners. The Company aggressively enforces its intellectual property rights. Neither the name of the Company, its affiliates, nor any of the Company’s other trademarks, service marks or copyrighted materials may be used in any way, including in any advertising, hyperlink, publicity or promotional materials of any kind, whether relating to the Site or otherwise, without the Company’s prior written permission, except that a third party website that desires to link to the Site and that complies with the requirements of the Section entitled “Links From Third Party Sites” may use the name “Klaxos” and “LinkedIn Profile Services” in or as part of that link.
The Company will not tolerate copyright infringement and reserves the right to block, disable, or otherwise remove any content or materials uploaded to the Site as well as terminate access to the Site if you engage in copyright or other intellectual property infringement. The law provides for civil and criminal penalties for copyright and other intellectual property law infringements.
Displaying, performing, storing, copying, distributing, or otherwise making available or using any content from the Site is prohibited, unless specifically authorized by the Company. Accordingly, no such content may be used on another website without express written permission from the Company.
It is our policy not to permit materials known by us to be infringing to remain on the Site. If you believe that any content on the Site infringes your copyright, please contact the Company’s copyright agent, who can be reached as follows:
By e-mail: to our Contact website form
By mail to our mailing address:
LinkedIn Profile Services LLC, d/b/a Klaxos
108 West 13th Street
Wilmington, DE 19801
Please be sure to include the following information: (a) a description of the copyrighted work you allege is being infringed upon (and registration information if such work is registered with the copyright office); (b) the location of the allegedly infringing material on the Site, (c) your signature (digital or hard-copy), (d) your address, telephone number and email address and (e) a statement (notarized if possible and made under penalty of perjury that): (i) you are the copyright owner or are authorized to act on the copyright owner’s behalf; (ii) you believe in good faith that the rights of the copyright owner are being infringed, and that the uses of the allegedly infringing material are not authorized (either by the copyright owner, its agents or applicable law).
As noted above, LinkedIn®, the LinkedIn logo, the IN logo and InMail are registered trademarks of LinkedIn and its affiliates in the United States and/or other countries.
SUBMITTING MATERIALS AND FEEDBACK
Unless you enter into a separate written agreement with the Company, the Company does not claim ownership in the Materials you submit. However, by submitting Materials in any form to the Company, in addition to other provisions of the Terms, you automatically grant Company a royalty-free, worldwide, irrevocable, non-exclusive, and assignable right and license to use, copy, reproduce, modify, adapt, publish, edit, translate, create derivative works from, transmit, distribute, publicly display and publicly perform such Materials for the purpose of displaying and promoting the Materials on any website operated by, and in any related marketing materials produced by, the Company and its affiliates.
USE OF MATERIALS
You hereby grant LinkedIn Profile Services LLC the lifetime, worldwide and royalty-free right to use an image of your LinkedIn Profile webpage, LinkedIn Company webpage, resume, biography (including your name, photo or likeness) taken from LinkedIn.com or any other information you provide to us solely for promoting the services of LinkedIn Profile Services LLC in digital, print and any other marketing, promotions or paid products or services.
The Company owns all rights in any form, media or technology incorporating the Materials. Upon your payment of fees, the Company grants you an express, non-exclusive, nonassignable, and nonsublicensable right and license under the Company’s intellectual property to use any materials drafted by the Company specifically for you. This license is limited to personal and non-commercial uses by you.
We may use all comments, feedback and ratings about our services, whether provided by you or any other person, for marketing or promotional or any other purposes. This may include the use of any information that is otherwise publicly available to LinkedIn users, including your name.
You agree to indemnify and hold the Company, its parent company, affiliates, officers, agents, partners and employees harmless from any claim or demand, including reasonable attorneys fees, arising out of your content and materials, your use of the Site, your violation of these Terms or your violation of any third party’s rights including such party’s copyrights and trademarks.
DISCLAIMER OF WARRANTIES
EXCEPT IF EXPRESSLY PROVIDED OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND THE COMPANY, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT AS EXPRESSLY STATED BELOW IN THE SECTION TITLED “LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY”, THE COMPANY GIVES NO WARRANTIES OR GUARANTEES REGARDING THE EFFECTIVENESS OR TIMELINESS OF THE SERVICES IN MEETING YOUR EMPLOYMENT NEEDS. THE COMPANY DOES NOT GUARANTEE THAT THE SERVICES WILL RESULT IN YOUR BEING HIRED, POSITIONS BEING FILLED, OR EMPLOYEES BEING RETAINED, AND THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY BUSINESS, EMPLOYMENT, HIRING, SALARY AND/OR OTHER COMPENSATION DECISIONS THAT YOU MAKE, REGARDLESS OF THE REASON MADE.
ASSUMPTION OF RISKS
YOU AGREE TO ASSUME ALL RISKS THAT THE SITE, AND RELATED INFORMATION ARE SUITABLE OR ACCURATE FOR YOUR NEEDS AND WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. ANY APPLICATIONS DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE ARE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA. YOU AGREE THAT THE COMPANY, SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT RELATING TO YOUR DEALINGS WITH ANY THIRD PARTY ADVERTISER OR CONTENT PROVIDER ON THE SITE.
TO THE MAXIMUM EXTENT ALLOWED BY LAW, YOU AGREE THAT NEITHER THE COMPANY NOR ANY OF THE COMPANY’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, PARTNERS AND/OR SUPPLIERS WILL BE LIABLE TO YOU AND/OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF PRIVACY OR FOR FAILURE TO MEET ANY DUTY, INCLUDING, BUT NOT LIMITED TO, ANY DUTY OF GOOD FAITH, LACK OF NEGLIGENCE OR OF WORKMANLIKE EFFORT) WHATSOEVER THAT MAY ARISE OUT OF OR BE RELATED TO THE SITE, SERVICES, AND/OR MATERIALS AND/OR ANY RELATED INFORMATION, OR TO ANY BREACH OF THESE TERMS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE) OR STRICT OR PRODUCT/SERVICE LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY
YOU AGREE THAT YOUR SOLE REMEDY FOR ANY BREACH OF THESE TERMS BY THE COMPANY, OR ANY OF THE COMPANY’S AFFILIATES OR AGENTS SHALL BE, AT THE COMPANY’S OPTION, (1) SUBSTITUTION OR REPLACEMENT OF ALL OR PART OF THE APPLICATION OR PRODUCT/SERVICE THAT GIVES RISE TO DAMAGES INCURRED BY YOU IN REASONABLE RELIANCE ON THE COMPANY’S SERVICES AGAIN, FREE OF CHARGE; OR (2) REFUND OF THE AMOUNT THAT YOU PAID TO THE COMPANY YOU AGREE THAT THE DAMAGE EXCLUSIONS IN THESE TERMS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
YOUR REPRESENTATIONS AND WARRANTIES
You represent and warrant for the benefit of the Company, the Company’s suppliers, and any third parties mentioned on the Site, in addition to other representations and obligations contained in these Terms that: (a) you possess the legal right and ability to enter into and make the representations and warranties contained in these Terms; (b) all information submitted by you to the Site is true and accurate; (c) you will not use the Site for any purpose that is unlawful or prohibited by these Terms; (d) you are the owner of the Materials and they are original to you; (e) the Materials do not infringe any third party right, such as copyright, trademark, and publicity/privacy right; (f) the Materials do not constitute defamation or libel or otherwise violate the law, and (g) you agree to defend, indemnify, and hold the Company (and its employees, representative, agents, and assigns) harmless from breaches of (a) through (g).
LINKS TO THIRD PARTY SITES
The Site contains links to third party sites that are not under the control of the Company and the Company is not responsible for any content on any linked site. If you access a third-party site from the Site, then you do so at your own risk. The company provides links only as a convenience and the inclusion of the link does not imply that Company endorses or accepts any responsibility for the content on those third-party sites. Additionally, your dealings with or participation in promotions of advertisers found on the Site, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Company shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
LINKS FROM THIRD PARTY SITES
If a third party links to the Site, it is not necessarily an indication of an endorsement, authorization, sponsorship, affiliation, joint venture or partnership by or with the Company. In most cases, the Company is not even aware that a third party has linked to the Site. A third party website that links to the Site: (a) may link to, but not replicate, the Company’s content, (b) may not create a browser, border environment or frame the Company’s content, (c) may not imply that the Company is endorsing it or its products or services, (d) may not misrepresent its relationship with the Company, (e) may not present false or misleading information about the Company’s Services, (f) should not include content that could be construed as distasteful, offensive or controversial, and (g) should contain only content that is appropriate for all age groups.
This Site is controlled and operated by the Company from its offices within the United States of America. The Company makes no representation that the Site, Services, or any related information offered by the Company are appropriate or available in other locations. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the Services on the Site in violation of U.S. export laws and regulations. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which you reside (if different from the United States).
GOVERNING LAW; EXCLUSIVE JURISDICTION
These Terms shall be governed by the laws of Delaware without regard to its conflict of law provisions that would give rise to the substantive law of another jurisdiction. Any disputes arising under or related in any way to these Terms, the Site, or any services shall be resolved exclusively through in the state or federal courts located in Delaware. By accessing the Site or using the service, you consent to the personal and subject matter jurisdiction of such courts for such purposes.
These Terms, as amended, your registration forms, and the disclosures provided by the Company and the consents provided by you, constitute the entire agreement between you and the Company. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The Company’s failure to act with respect to a breach by you or others does not waive the Company’s right to act with respect to subsequent or similar breaches.
Except as expressly stated otherwise, any notices required or allowed under these Terms shall be given to the Company by postal mail to 1015 Papermill Court, NW, Washington, DC, 20007 or as to a successor address that the Company makes available on the Site or through another reasonable manner. If applicable law requires that Company accepts email notices (but not otherwise), then you may send the Company email notice using the Company’s FAQ form Contact website form. With respect to Company’s notices to you, Company may provide notice of amendments by posting them in the Site and you agree to check for changes. Instead of or in addition, the Company may give notice by sending an email to the email address you provide during registration. Notice shall be deemed given 24 hours after it is posted or an email is sent, unless (as to email) the sending party is notified that the email address is invalid.
YOUR CONSENT TO THESE TERMS
By accessing and using the Site, you consent to and agree to be bound by the foregoing Terms. If we decide to change these Terms, we will make an effort to post those changes on this webpage so that you will always be able to understand the terms that apply to your use of the Site.
If you have additional questions or comments of any kind, or if you see anything on the Site that you think is inappropriate, please let us know
By e-mail: to our Contact website form
By mail to our mailing address:
LinkedIn Profile Services LLC, d/b/a Klaxos
108 West 13th Street
Wilmington, DE 19801
These Terms were last revised on November 30, 2018.