You understand that by making a purchase through klaxos.com, by using the Site (including any content provided therein), services, or your account or by posting any materials on the Site, you are agreeing to be bound by these Terms. If you do not accept these Terms in their entirety, you may not access or use the Site and its services. If you agree to these Terms on behalf of a business, you represent and warrant that you have the authority to bind that business to these Terms and your agreement to these terms will be treated as the agreement of the business. In that event, “you” and “your” refer herein to that business.
NO CONNECTION TO LINKEDIN®
Klaxos is an independent profile and resume writing service. We do not have a relationship, affiliation, sponsorship, or endorsement by LinkedIn® headquartered in Sunnyvale, CA or its parent Microsoft Corporation. No content on this website or any of our services has been authorized by or represents the views or opinions of LinkedIn personnel. LinkedIn®, the LinkedIn logo, the IN logo and InMail are registered trademarks of LinkedIn and its affiliates in the United States and/or other countries.
The Company is not an employment agency, recruiting firm or search engine optimization (SEO) agency, and makes no representations or guarantees regarding the effectiveness of our services in meeting your employment or business objectives. The Company does not guarantee that our services will result in you being hired for a job and we are not responsible for employment decisions made by an employer. In addition, while you authorize us to make changes to your LinkedIn account on your behalf, we and you both acknowledge that you maintain all responsibility for the content and the settings of your LinkedIn account and you must affirmatively review and monitor your LinkedIn account, and further revise your LinkedIn account during and after your use of our Service. By using and continuing to use our Service, you acknowledge that this is your responsibility and that we do not and cannot assume any such responsibility for you.
In consideration of your use of the Site, you agree to provide true, accurate and complete information about yourself as prompted by the Site or ordering process. The Company has the right to deny you access to the Site or reject your order if your information is untrue, inaccurate or incomplete. You must be age 18 or older to register for the Site. When entering the Site, you acknowledge that you are age 18 or older.
AGREEMENT TO DEAL ELECTRONICALLY
The Company may keep records of any type of communication that is sent or received via the Site. All electronic records are deemed sent when they are properly addressed to the recipient and the record enters an information processing system outside the control of the sender or the record enters a region of an information processing system under the recipient’s control. All electronic records are deemed received when the record enters an information processing system that the recipient has designated or uses for the purpose of receiving electronic records or information of the type sent, in a form capable of being processed by that system, and from which the recipient is able to retrieve the electronic record. By accessing the Site or using the service, you acknowledge that your access to the Site is subject to the products/services of third parties over whom we have no control, including but not limited to: Internet service providers, hardware suppliers, third party software, telecommunications services and electric service. Accordingly, we shall not be liable for the unavailability of the Site or the service due to inaccessibility or inoperability as described above or due to the acts or omission of third parties.
LIMITED NON-COMMERCIAL LICENSE TO USE SITE
The Company hereby grants you the limited right to view and use the Site only for the purposes of accessing and using our career-related services solely for your personal use of creating and revising a resume or profile in digital and other formats. The Company reserves the right to terminate, suspend or deny, in its sole discretion, your access to all or any portion of the Site as described herein in various sections of these Terms. This license is limited to personal and non-commercial uses by you. Any rights not expressly granted to you herein are reserved to the Company. No portion of this Site is targeted to children. Unless you have received specific written permission from the Company, you may not (a) “frame” or otherwise impose editorial comment, commercial material or any information or content on, or in proximity to, content displayed on the Site or (b) alter or modify any content on the Site. Without limiting other restrictions, you agree not to reproduce, transmit, sell, or otherwise exploit the Site for any commercial purpose.
Except as otherwise provided in the Section of these Terms entitled “Limitation of Liability and Exclusive Remedy”: So long as we have not started work on your project, if you provide a written cancellation of your order, via, email, within 7 days of your purchase, we will issue a refund of 100% of your purchase amount. So long as we have not started work on your project, if you provide a written cancellation of your order, via, email, within 8-30 days of purchase, we will provide a refund of 50% of your purchase amount. No refund will be provided after 30 days from date of purchase. Work is deemed to have started when the Company receives the Company’s questionnaire, via the Site form, completed by you or any other materials submitted by you. Once work has started you are not entitled to any refund of your purchase. We have this policy because of the administrative work required to get your project queued, reviewed and scheduled, as well as to account for time lost that could have been working on another project during the time slot reserved for your project.
ACCESS TIME FOR WRITING SERVICE
You are purchasing a specific period of time with your writer assigned to your project (“Access Time”). Writing services provide 30 days of Access Time with you and the writer assigned to you by the Company. It is your responsibility to provide all the required information for the Company to work on your project within the Access Time. Project is defined as the service purchased by you. Your ability to correspond with your writer, including revisions, expirers at the end of your Access Time. No work on your project will occur after the Access Time unless you pay a separate, additional fee to restart time with your writer. The Company must receive the Company’s questionnaire, completed by you, via the Site form, within 30 days from your date of purchase. If we receive the completed questionnaire, via the Site form, 31 – 60 days from your date of purchase, your Access Time to the Company services will have expired; therefore, you will need to pay a reactivation fee of 20% of your purchase amount before we will start work on your project. The Access Time is reset to the day the reactivation fee is paid. If we receive the Company’s completed questionnaire, via the Site form, after 60 days from your date of purchase, no reactivation fee is available, and you are not entitled to any refund from the Company.
RESPONSE TIME & REVISIONS
Once the Company receives the Company’s questionnaire, completed by you, the Company will make all reasonable efforts to provide your resume, profile, letter or other project within 4 business days. Subsequent revisions, if requested, are intended to be emailed to you or made within LinkedIn within 2 business days of receiving your revision direction via email. You are entitled to a maximum of 3 revisions, during the Access Time, of each service you purchased. A revision is defined as each request, regardless of the number of edits included in that request. For example, whether changing 1 word or 10 words in a revision, each such revision counts as 1 of your 3 revisions. We review source documents only in Adobe PDF or Microsoft Word. We write documents only in Microsoft Word. We cannot review your edits or write documents in other software, for example Apple Pages or Google Docs. All documents you send to us for editing must be in Microsoft Word format which offers a free one-month trial. Your ability to correspond with your writer expires at the end of the Access Time even if you have not used all your revisions. A business day is considered Monday through Friday, Eastern Time Zone, excluding U.S. federal holidays. The submission of your completed questionnaire begins your timeline toward receiving your project from us and your Access Time. When we receive your completed questionnaire the first business day is the immediately next business day after. For example, if we receive your questionnaire Monday at 10 am, Tuesday is your first business day and you should expect your project no later than Friday, the 4th business day (assuming no federal holidays that week).
The Company only reads and writes in North American English. We do not provide translation into other languages or dialects. It is your responsibility to change any spelling differences between North American English and British English or any other language. If not installed in LinkedIn, your project will be sent to you as a Microsoft Word document. If you do not have Microsoft Word, Microsoft Office 365 offers a free one-month trial or you can view the document in free software programs such as Google Docs. Your writer will install your new personal profile or company page in LinkedIn when you provide your LinkedIn sign in email and password. While the large majority of our customers choose for us to install their profile, if you desire to install the profile yourself, we will provide you with a Word document containing your new LinkedIn profile. It is your responsibility to notify us, in writing, within our online questionnaire form that you do not want the Company to install the profile. By providing us with your LinkedIn sign in email and password, you are authorizing us to access your LinkedIn account to make changes. We strongly recommend you change or reset your LinkedIn password to something new and different from any other password you use.
RESPONSIBILITIES OF USERS
You agree to initiate and actively participate in your project. This process will require you to complete our online questionnaire as well as responding, via email, to questions and reviewing work-in-progress drafts from your writer. You will need to provide your writer with detailed information about your experience, accomplishments and goals as well as industry keywords via our online questionnaire form. You understand that the successful completion of your project is dependent upon your complete and timely submission of your career information and/or objectives. The content that you provide to us in our online questionnaire form must be received in North American English or British English. Purchase of our phone consultation service is intended to allow you to verbally add context, ask questions or ask advice and is in addition to you submitting our completed questionnaire. The phone consultation is not a substitute for you completing our online questionnaire.
OBLIGATIONS OF USERS
The Site may allow users to upload, post, and/or distribute user-submitted content, and use of the Site for this purpose is subject to the following conditions:
You understand that all user feedback, data, comments, suggestions, information, text, data, software, sounds, photographs, audio, audiovisual, video, artwork, graphics, messages and other materials of any nature (“Materials”) that are transmitted to or via the Site are the sole responsibility of the person from which the Materials originated. This means you, and not the Company, are entirely responsible for the Materials you transmit through the Site.
Your Materials will not disparage in any manner the Company, its licensors or their products, or services and sites. Should we find that you have produced such Materials, your account will be deactivated immediately. Your Materials shall not infringe the copyright, trademark, publicity/privacy right or other intellectual property right of any person or organization. You shall not upload to the Site any Materials that contain viruses or any other computer code, corrupt files or programs designed to interrupt, destroy or limit the functionality or disrupt any software, hardware, telecommunications, networks, servers or other equipment.
COPYRIGHTS AND TRADEMARKS
EXCEPT AS EXPRESSLY PROVIDED HEREIN BY THESE TERMS, NEITHER THE COMPANY, ITS AFFILIATES, NOR ANY THIRD PARTY HAS CONFERRED UPON YOU BY IMPLICATION, ESTOPPEL OR OTHERWISE, ANY LICENSE OR RIGHT UNDER ANY PATENT, TRADEMARK, COPYRIGHT OR OTHER PROPRIETARY RIGHTS TO USE THE SITE. NO OWNERSHIP RIGHTS ARE OR WILL BE ASSIGNED TO YOU.
The trademarks, service marks and logos used and displayed on the Site are the Company’s, or its subsidiaries’ or affiliates’, registered and unregistered trademarks. The Company is the copyright owner or authorized licensee of all text and all graphics contained on the Site. All trademarks and service marks of the Company, or its affiliates that may be referred to on the Site are the property of the Company, or one of its affiliates. Other parties’ trademarks and service marks that may be referred to on the Site are the property of their respective owners. The Company aggressively enforces its intellectual property rights. Neither the name of the Company, its affiliates, nor any of the Company’s other trademarks, service marks or copyrighted materials may be used in any way, including in any advertising, hyperlink, publicity or promotional materials of any kind, whether relating to the Site or otherwise, without the Company’s prior written permission, except that a third party website that desires to link to the Site and that complies with the requirements of the Section entitled “Links From Third Party Sites” may use the name “Klaxos” and “LinkedIn Profile Services” in or as part of that link.
The Company will not tolerate copyright infringement and reserves the right to block, disable, or otherwise remove any content or materials uploaded to the Site as well as terminate access to the Site if you engage in copyright or other intellectual property infringement. The law provides for civil and criminal penalties for copyright and other intellectual property law infringements.
Displaying, performing, storing, copying, distributing, or otherwise making available or using any content from the Site is prohibited, unless specifically authorized by the Company. Accordingly, no such content may be used on another website without express written permission from the Company.
It is our policy not to permit materials known by us to be infringing to remain on the Site. If you believe that any content on the Site infringes your copyright, please contact the Company’s copyright agent, who can be reached as follows:
By e-mail: our Contact website form
By mail to our mailing address:
LinkedIn Profile Services LLC, d/b/a Klaxos
1015 Papermill Court, NW
Washington, DC, 20007
Please be sure to include the following information: (a) a description of the copyrighted work you allege is being infringed upon (and registration information if such work is registered with the copyright office); (b) the location of the allegedly infringing material on the Site, (c) your signature (digital or hard-copy), (d) your address, telephone number and email address and (e) a statement (notarized if possible and made under penalty of perjury that): (i) you are the copyright owner or are authorized to act on the copyright owner’s behalf; (ii) you believe in good faith that the rights of the copyright owner are being infringed, and that the uses of the allegedly infringing material are not authorized (either by the copyright owner, its agents or applicable law).
As noted above, LinkedIn®, the LinkedIn logo, the IN logo and InMail are registered trademarks of LinkedIn and its affiliates in the United States and/or other countries.
SUBMITTING MATERIALS AND FEEDBACK
Unless you enter into a separate written agreement with the Company, the Company does not claim ownership in Materials you submit. However, by submitting Materials in any form to the Company, in addition to other provisions of the Terms, you automatically grant Company a royalty-free, world-wide, irrevocable, non-exclusive, and assignable right and license to use, copy, reproduce, modify, adapt, publish, edit, translate, create derivative works from, transmit, distribute, publicly display and publicly perform such Materials for the purpose of displaying and promoting the Materials on any website operated by, and in any related marketing materials produced by, the Company and its affiliates.
USE OF MATERIALS
You hereby grant LinkedIn Profile Services LLC the lifetime, worldwide and royalty-free right to use an image of your LinkedIn Profile webpage, LinkedIn Company webpage, resume, biography (including your name, photo or likeness) taken from LinkedIn.com or any other information you provide to us solely for promoting the services of LinkedIn Profile Services LLC in digital, print and any other marketing, promotions or paid products or services.
The Company owns all rights in any form, media or technology incorporating the Materials. Upon your payment of fees, the Company grants you an express, non-exclusive, nonassignable, and nonsublicensable right and license under Company’s intellectual property to use any materials drafted by the Company specifically for you. This license is limited to personal and non-commercial uses by you.
We may use all comments, feedback and ratings about our services, whether provided by you or any other person, for marketing or promotional or any other purposes. This may include use of any information that is otherwise publicly available to LinkedIn users, including your name.
You agree to indemnify and hold the Company, its parent company, affiliates, officers, agents, partners and employees harmless from any claim or demand, including reasonable attorneys fees, arising out of your content and materials, your use of the Site, your violation of these Terms or your violation of any third party’s rights including such party’s copyrights and trademarks.
DISCLAIMER OF WARRANTIES
EXCEPT IF EXPRESSLY PROVIDED OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND THE COMPANY, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT AS EXPRESSLY STATED BELOW IN THE SECTION TITLED “LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY”, THE COMPANY GIVES NO WARRANTIES OR GUARANTEES REGARDING THE EFFECTIVENESS OR TIMELINESS OF THE SERVICES IN MEETING YOUR EMPLOYMENT NEEDS. THE COMPANY DOES NOT GUARANTEE THAT THE SERVICES WILL RESULT IN YOUR BEING HIRED, POSITIONS BEING FILLED, OR EMPLOYEES BEING RETAINED, AND THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY BUSINESS, EMPLOYMENT, HIRING, SALARY AND/OR OTHER COMPENSATION DECISIONS THAT YOU MAKE, REGARDLESS OF THE REASON MADE.
ASSUMPTION OF RISKS
YOU AGREE TO ASSUME ALL RISKS THAT THE SITE, AND RELATED INFORMATION ARE SUITABLE OR ACCURATE FOR YOUR NEEDS AND WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. ANY APPLICATIONS DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE ARE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA. YOU AGREE THAT THE COMPANY, SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT RELATING TO YOUR DEALINGS WITH ANY THIRD PARTY ADVERTISER OR CONTENT PROVIDER ON THE SITE.
TO THE MAXIMUM EXTENT ALLOWED BY LAW, YOU AGREE THAT NEITHER THE COMPANY NOR ANY OF THE COMPANY’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, PARTNERS AND/OR SUPPLIERS WILL BE LIABLE TO YOU AND/OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF PRIVACY OR FOR FAILURE TO MEET ANY DUTY, INCLUDING, BUT NOT LIMITED TO, ANY DUTY OF GOOD FAITH, LACK OF NEGLIGENCE OR OF WORKMANLIKE EFFORT) WHATSOEVER THAT MAY ARISE OUT OF OR BE RELATED TO THE SITE, SERVICES, AND/OR MATERIALS AND/OR ANY RELATED INFORMATION, OR TO ANY BREACH OF THESE TERMS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE) OR STRICT OR PRODUCT/SERVICE LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY
YOU AGREE THAT YOUR SOLE REMEDY FOR ANY BREACH OF THESE TERMS BY THE COMPANY, OR ANY OF THE COMPANY’S AFFILIATES OR AGENTS SHALL BE, AT THE COMPANY’S OPTION, (1) SUBSTITUTION OR REPLACEMENT OF ALL OR PART OF THE APPLICATION OR PRODUCT/SERVICE THAT GIVES RISE TO DAMAGES INCURRED BY YOU IN REASONABLE RELIANCE ON THE COMPANY’S SERVICES AGAIN, FREE OF CHARGE; OR (2) REFUND OF THE AMOUNT THAT YOU PAID TO THE COMPANY YOU AGREE THAT THE DAMAGE EXCLUSIONS IN THESE TERMS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
YOUR REPRESENTATIONS AND WARRANTIES
You represent and warrant for the benefit of the Company, the Company’s suppliers, and any third parties mentioned on the Site, in addition to other representations and obligations contained in these Terms that: (a) you possess the legal right and ability to enter into and make the representations and warranties contained in these Terms; (b) all information submitted by you to the Site is true and accurate; (c) you will not use the Site for any purpose that is unlawful or prohibited by these Terms; (d) you are the owner of the Materials and they are original to you; (e) the Materials do not infringe any third party right, such as copyright, trademark, and publicity/privacy right; (f) the Materials do not constitute defamation or libel or otherwise violate the law, and (g) you agree to defend, indemnify, and hold the Company (and its employees, representative, agents, and assigns) harmless from breaches of (a) through (g).
LINKS TO THIRD PARTY SITES
The Site contains links to third party sites that are not under the control of the Company and the Company is not responsible for any content on any linked site. If you access a third party site from the Site, then you do so at your own risk. Company provides links only as a convenience and the inclusion of the link does not imply that Company endorses or accepts any responsibility for the content on those third party sites. Additionally, your dealings with or participation in promotions of advertisers found on the Site, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Company shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
LINKS FROM THIRD PARTY SITES
If a third party links to the Site, it is not necessarily an indication of an endorsement, authorization, sponsorship, affiliation, joint venture or partnership by or with the Company. In most cases, the Company is not even aware that a third party has linked to the Site. A third party website that links to the Site: (a) may link to, but not replicate, the Company’s content, (b) may not create a browser, border environment or frame the Company’s content, (c) may not imply that the Company is endorsing it or its products or services, (d) may not misrepresent its relationship with the Company, (e) may not present false or misleading information about the Company’s Services, (f) should not include content that could be construed as distasteful, offensive or controversial, and (g) should contain only content that is appropriate for all age groups.
This Site is controlled and operated by the Company from its offices within the United States of America. The Company makes no representation that the Site, Services, or any related information offered by the Company are appropriate or available in other locations. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the Services on the Site in violation of U.S. export laws and regulations. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which you reside (if different from the United States).
GOVERNING LAW; EXCLUSIVE JURISDICTION
These Terms shall be governed by the laws of the Delaware without regard to its conflict of law provisions that would give rise to the substantive law of another jurisdiction. Any disputes arising under or related in any way to these Terms, the Site, or any services shall be resolved exclusively through in the state or federal courts located in the Delaware. By accessing the Site or using the service, you consent to the personal and subject matter jurisdiction of such courts for such purposes.
These Terms, as amended, your registration forms, and the disclosures provided by the Company and the consents provided by you, constitute the entire agreement between you and the Company. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The Company’s failure to act with respect to a breach by you or others does not waive the Company’s right to act with respect to subsequent or similar breaches.
Except as expressly stated otherwise, any notices required or allowed under these Terms shall be given to the Company by postal mail to: 1015 Papermill Court, NW, Washington, DC, 20007 or as to a successor address that the Company makes available on the Site or through other reasonable manner. If applicable law requires that Company accepts email notices (but not otherwise), then you may send the Company email notice using the Company’s FAQ form Contact website form. With respect to Company’s notices to you, Company may provide notice of amendments by posting them in the Site and you agree to check for changes. Instead or in addition, the Company may give notice by sending email to the email address you provide during registration. Notice shall be deemed given 24 hours after it is posted or an email is sent, unless (as to email) the sending party is notified that the email address is invalid.
YOUR CONSENT TO THESE TERMS
By accessing and using the Site, you consent to and agree to be bound by the foregoing Terms. If we decide to change these Terms, we will make an effort to post those changes on this webpage so that you will always be able to understand the terms that apply to your use of the Site.
If you have additional questions or comments of any kind, or if you see anything on the Site that you think is inappropriate, please let us know by our Contact website form or send your comments to our mailing address:
LinkedIn Profile Services LLC, Klaxos
1015 Papermill Court, NW
Washington, DC, 20007
These Terms were last revised on December 4, 2017.