Frequently Asked Questions FAQ

After several decades of managing multimillion-dollar businesses, recruiting and leading teams, and growing revenue, I founded Klaxos in 2009 to help solve the frustration I saw colleagues endure when their skills, experiences, and accomplishments went unnoticed by job recruiters.

I wanted to help people escape the metaphorical “black hole” of job hunting—the place where resumes enter but never leave because the Applicant Tracking Software (ATS) blocks them from moving forward, leaving quality candidates without an interview or an explanation.

In 2009, LinkedIn became the top sourcing tool used by recruiters searching for job candidates. LinkedIn was also emerging as the primary marketplace buyers of B2B products and professional services searched for vendors. Just as organizations strive to have their business website rank on page one of Google, I predicted in 2009 that individual professionals would need to have their job duties, skills, and accomplishments rank at the top of LinkedIn, Google, and ATS search results.

It is a critically important decision to trust someone to write your career story. If, after reading the Frequently Asked Questions below, you need more information, please contact us.

~ Christian, Founder and President

Christian Moritz

Frequently Asked Questions – FAQ

Why should I choose Klaxos?

Why Klaxos

What do customer reviews say about your work?

Since 2012, 500+ global clients from every function, industry, and 60+ countries have shared their perspectives of our work on Google, LinkedIn, Yelp, and WordPress. Learn what you can expect by working with us. Unlike others, our reviews contain the client job function to add context and are segmented by level:
Executive: 86 reviews
Mid-career: 354 reviews
Early Career: 24 reviews
Student & Entry Level: 15 reviews
Startup Founders: 22 Reviews

Go to our reviews page to read detailed recaps of clients’ experiences.
Read the recommendations listed at the bottom of Christian’s profile, Carolyn’s profile, or Karl’s profile

What discounts and payment options do you have?

For credit card payments, we collect 50% of the total fee at purchase and 50% one month later with no interest or fees. You can save 7% by paying 100% of the fee at purchase (upfront) without a credit card using Zelle, Venmo, Paypal, or Cash App.

1. Zelle, send to [email protected]
2. Venmo, Send to @Klaxos (select the option without a fee). If Venmo asks, the last four digits of the phone are 7719.
3. PayPal, Send to [email protected] Pick “for friend or family” Do not select “good and services” PayPal instructions

Can I purchase your services as a gift for a student, coworker, or outplacement for a departing employee?

Yes. Our services are frequently purchased for a college student nearing graduation, employees separated during a layoff-RIF, colleagues or family conducting a job search or personal branding, military service members transitioning to a civilian business career, or any other reason. Give the gift of career grwoth now!

What countries do you provide services to?

Of our 6,000+ clients, 30% are outside the U.S., from Australia to the United Arab Emirates. 15% of clients live in the Middle East. We have written resumes and LinkedIn profiles for clients living in 60+ countries: EMEA (Europe, the Middle East, and Africa), LATAM (Latin America), and APAC (Asia-Pacific). We have helped clients seeking employment in their country and the United States.

We have assisted job seekers living in Argentina, Australia, Austria, Azerbaijan, Bangladesh, Belgium, Brazil, British Virgin Islands BVI, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Laos, Lebanon, Mauritius, Mexico, Morocco, Netherlands, Nigeria, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Spain, Sudan, Sweden, Switzerland, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, and the United States.

Are you affiliated with LinkedIn®?

No. Although LinkedIn® has asked us for our advice on new products and features, Klaxos is an independent profile and resume writing service. We do not have a relationship, affiliation, sponsorship, or endorsement by LinkedIn® or its parent company, Microsoft. No content on this website or any of our services has been authorized by or represents the views or opinions of LinkedIn®

What does the Klaxos name represent?

The Klaxos brand is inspired by the Klaxon, a horn that combines electronics and mechanics to make a loud, recognizable noise alerting people of critical information. Similarly, the Klaxos team combines impactful writing, digital media, and human intelligence to enable personal and organizational brands to make intelligent, relevant “noise” that overwhelms competitive clatter. While our LLC name continues to be LinkedIn Profile and Resume Writing Service, on June 8, 2018, we added Klaxos as our Doing Business As DBA name.

What is your resume and LinkedIn writing process?

Below is the procedure for our resume and LinkedIn profile writing services:

  1. Purchase the appropriate resume or LinkedIn package and add-on services.
    You will instantly receive an email with the subject line: Receipt & Next Steps: Klaxos.
  2. Send us your current resume (if no resume, it’s not a problem) and any other information (e.g., job descriptions, jobs of interest, web pages) you want us to review.
  3. We will review your submission and match you with a Klaxos team member who knows your function, industry, and level.
  4. You will schedule a phone or video interview with us to review the information you have submitted.
  5. After the consultation is finished, the 3-5 business days (2 business days for priority service) delivery time starts.
  6. We will send you any requested edits/revisions within 1 business day.
    You can schedule another consultation to discuss edits.
  7. The final resume will be delivered in Microsoft Word and PDF formats.
  8. After we receive your written approval, we install the profile we wrote into your LinkedIn account. Upon request, we can email it to you in Microsoft Word so you can self-install it. We are the ONLY service that installs your new profile into your LinkedIn account.
  9. If you bought other documents (e.g., cover letter, bio), you will receive them within 2 business days of your approval of your final resume.

Do you outsource your writing to freelancers overseas?

NO. Our work is done by a small (on purpose), internal, certified team that has been writing and learning together since 2012 within the U.S. We leverage our shared experiences into career success for our clients. This continuity, combined with our industry experience, enables us to write high-quality work customized to your experience, skills, accomplishments, and goals. Despite claims to the contrary, 94% of other resume writing services will outsource your work to a network of freelance writers overseas, and hope you do not complain.

Which industries and skill functions do your writers have experience?

The Klaxos writing team are former Fortune 100 executives who have managed P&L, large teams, hired senior professionals, and recruiters in MANY industries and functions. As certified writers of 6,000 resumes or LinkedIn profiles powered by 100+ years of combined business experience, we are highly qualified to write for any industry or occupation. We are top-rated for our expertise in working with executive, professional, C-suite, early-career, student, military-to-civilian, and scientist-to-business transition. However, we are experts in all career levels in over 100+ industries and professions. If you want to change industries or job vocations, we can help! We are well-informed of current business best practices and can translate your skills from your current situation into a new career.

Why does your ATS resume deliver more interviews than those with fancy styling?

80% of resumes never get viewed by a human. An Applicant Tracking System (ATS) is the software that is the judge, jury, and executioner of the online job application you submitted. The ATS algorithm scans, parses (organizes), ranks based on skills keyword matching and rejects 80% of resumes. The algorithm job recruiters use to search for talent on LinkedIn uses similar methods.

ATS software cannot parse (organize) resumes that contain two columns, tables, logos, images, symbols, odd fonts, headers, footers, and other fancy styling. Resumes or any document with this fancy styling will likely rank at the bottom (the dreaded job search black hole) as they cannot be scanned. Also, 70% of job recruiters read resumes on their mobile phone; elaborate formatting makes the resume distorted and impossible to read.

 

Our resumes are compatible with ATS and mobile devices to boost your chances of getting an interview with the hiring manager. Our resume layout is what they expect to see. Our design follows the guidelines of the Society for Human Resource Management (SHRM), the Professional Association of Resume Writers, and the Association of Executive Recruiting.

What do job recruiters think of your resume layout?

  • Our resume layout is what job recruiters are expecting to see.
  • Each resume or Linkedin is customized for your career stage, from student to CEO
  • Our proprietary design follows the guidelines of the Society for Human Resource Management, the Professional Association of Resume Writers, and the Association of Executive Recruiting.
  • The science behind our layout is intended to increase your ranking with resume scanning technology and human eyes selecting candidates for interviews.
  • Klaxos combines your job scope, accomplishments, and hard and soft skills, with action verbs to help create a higher-grade level of readability and thus rate higher in scanning algorithms.
  • Tips: Klaxos uses Calibri font, a narrow sans-serif typeface, like Arial/Helvetica, thereby allowing more text characters per line. When read by a recruiter, the phrase “self-directed and driven” increases the likelihood of them calling that applicant for an interview by 23%.

Do you write federal government resumes?

In May 2010, the government started converting federal hiring to be more like the private sector. Part of the change was to agree to take business/private sector/industry style resumes if they included the requirements of the federal job posting. It also eliminated Knowledge, Skills, and Abilities KSAs from the initial application. For the previously described federal USAJOBS situations, our business-style resume writing, with a maximum of two pages, focusing on accomplishments, skills, and bullets for easy scanning by humans and ATS technology is a great fit.

However, there are still offices that require the old federal government style resume, usually 4 to 8 pages long, written in paragraph (not bullets) format, and list comprehensive details of every employment position focusing on responsibilities and duties and less on outcome and achievements. We do NOT write those types of federal resumes.

What is discussed during the phone or video document review session?

The document review session (via phone, Zoom, or Google Meet) occurs after you submitted your information, and before we start writing. During the interview, we will review your old resume, and other materials to learn more about your skills, accomplishments, experience, and goals. The goal is to ensure we have enough information to start your project. We provide advice about best practices for professional/executive resume writing, LinkedIn, a job search, working with job recruiters, and answer your questions.

How does the 60-day interview guarantee work?

Not only do we professionally write your resume and LinkedIn, but we also want to make sure it gets results. Klaxos guarantees that if you are not receiving more job interviews within sixty days of receiving your final copy, we will rewrite your resume or Linkedin profile again one time free of charge. You must notify us in writing within one hundred eighty days of receiving your final copy. Only resume and LinkedIn writing services are eligible for our guarantee. Other services such as but not limited to Cover Letters, Career Toolkit (formerly Linkedin Library), Recruiter Connect, Resume Distribution, LinkedIn Network Builder, and consulting services are not eligible for our guarantee.

Some of the organizations where our clients have been hired after using our services. See more.