Customer Service, Call/Contact Center Resume & LinkedIn Profile Writing Samples
Learn about contact call center for client service resume and LinkedIn profile examples that add more job interviews.
Updated 10/02/23. Boost your customer service career with our curated contact call center resume and LinkedIn samples.
Our resources highlight key front-line skills such as explaining product/service information, processing orders, solving complaints, administering returns, dispatching fleet vehicles, and CRM software.
Job recruiters use LinkedIn as their primary search tool to find candidates for customer service/success/care, call center, consumer affairs, dispatch, and client support. Whether you are interacting with customers by email, chat, phone, or other CcaaS solutions, our keyword-optimized resume and LinkedIn profile examples can help your application rank at the top when scanned by ATS algorithms used by HR of potential employers. The guides below demonstrate the modern layout and sections job recruiters expect: headline, summary, skills, keywords, work experience, education, and certifications.
ATS Friendly Resume Format Explained
Applicant tracking system (ATS) is software job recruiters use to automatically import, scan, filter, and rank resumes submitted when candidates upload them to job postings. ATS cannot read and process documents with fancy formats. A resume with tables, charts, images, two columns, boxes, headers, and footers, will likely be rejected by the ATS before a human sees it. Professional resumes use a simple, text-only format. LinkedIn is the place to add images, videos, articles, and other creative examples of your work.
Customer service resume layout job recruiters expect to see:
Format: use reverse-chronological work experience resume format. List your most recent job at the top.
Fonts: use narrow width fonts like Calibri or another sans-serf font like Arial
Heading font-size: 11 or 12-point size
Body text font-size: 10.5 is the standard resume font size, but 10 or 11 are acceptable.
Line spacing: prefer .5 between experiences, but 0 is acceptable.
Resume margins: .5 or .75 inches all around.
Dates: include year and month 01/202-07/2023.
File type: submitting a resume in Microsoft Word is acceptable. A PDF is not required.
Customer service resume critical parts and sections:
Header: Your contact information.
Headline: One line that summarizes your skills and presumed new job goals
Biography: 5-8 sentence summary of your abilities and accomplishments.
Skills: add your skills that match the jobs you seek in common industry terminology.
Work Experience: your job scope and quantifiable achievements.
Education: degrees, certifications, and certificates.
Christian is the founder and president of Klaxos. He launched Klaxos in 2009 when he recognized the impact LinkedIn would have on B2B social selling, digital professional networking, job recruiting, and resume optimization.
Learn more about me, our process and top-rated results here.